×

.

ABOUT K-TEG 

K-teg is much more than just a web shop… With over 25 years of innovative design and development of case solutions, K-teg has earned a reputation as one of the leading reusable packaging manufacturers. We have the experience and expertise to manufacture even the most complex case solutions, including foam cushions and other interior furniture. We understand your transportation, storage and handling pains and we advise you in your search for the right tailormade solution. 

We aim to build strong partnerships with respect of our core values. 

We are proud to say that all our production is done in our Belgium located production facility, which houses the most advanced fabrication equipment. 

K-teg is distributor and partner of the market leading case manufacturer Peli™ Products. 

PRICE AND DELIVERY COSTS 

No reservation or administrative costs are charged at all. Delivery costs are charged for orders less than 100 euros. These delivery costs are calculated according to the size and weight of the package and are displayed as soon as the goods are placed in the shopping cart. No delivery costs are charged for orders with an amount higher than 100 euros. 

VAT 

At the bottom left of each page you have the choice to display the prices inclusive or exclusive of VAT. 

Regarding foreign EU companies: companies outside Belgium with a valid VAT number can purchase exempt from VAT. It is sufficient to enter your VAT number when registering your account. The entered VAT number will be checked in the European VIES database and if all the rules are met you will be able to purchase VAT exempt from then on. 

STOCK 

K-teg strives to maintain a permanent stock of all offered items. When you place an order, it is automatically processed in our system and we will contact you within 2 working days if the item is not available in stock. In that case we will do everything we can to keep you informed about the expected delivery time of your order and we follow it closely. 

Items in stock are shipped within 2 working days on working days. Items that are no longer in stock due to unforeseen circumstances will be shipped within 5 working days1. If in an order of multiple items 1 or more items are not in stock, we will contact you to check if you would prefer partial shipping. 

If you would like to know in advance whether an item is available out of stock, please contact us by phone +32 11 23 66 66 or email (info@k-teg.com) and we will be happy to assist you. 

SHIPMENT 

K-teg uses DHL as a carrier. As soon as the shipment of the goods is scheduled, a tracking number will be sent to you by email. Via DHL track & trace you can check the status of your shipment and when the actual delivery is scheduled. 

ONLINE DISPUTE RESOLUTION (ODR) 

ODR is the abbreviation of Online Dispute Resolution. This internet platform was created by the European Commission for the settlement of disputes arising from e-commerce. 

Website:  http://ec.europa.eu/consumers/odr/

1 This is the expected delivery time. If the manufacturer suffers an interruption of stock or production delays, these delivery times cannot be met.